This privacy policy explains how personal information provided to us by our customers is collected, used and protected.

• Information Collected: Personal data such as name, surname, telephone number, e-mail address and flight information are collected during the reservation process.
• Purpose of Use: It is used to create transfer reservations, provide timely service to the passenger and communicate when necessary.
• Security: Your data is stored on secure servers against unauthorized access and is not shared with third parties.
• Cookies: Our website may use cookie technology to improve user experience.

We may update this policy from time to time. Updates will be announced on this page. We value your privacy.

1. Parties

This contract is concluded between Vera Vip Transfer (hereinafter referred to as the 'Seller') and the customer receiving the transfer service (hereinafter referred to as the 'Buyer').

2. Topic

The subject of this contract is the airport transfer service reservation made by the Buyer through the Seller's website or call center.

3. Service Details

• Service: Private or shared transfer between Airport and Hotel.
• Start and end points, vehicle type and number of people are specified in the reservation form.

4. Fees and Payment

Transfer fee is specified at the time of reservation and is collected by bank card, credit card or cash payment.

5. Right of Withdrawal

Since the transfer service is performed for a specific date and time, the right to cancel is granted up to 24 hours before the service. No refunds will be made for cancellations made after this period.

6. Dispute Resolution

Consumer Arbitration Committees and Consumer Courts located in the Seller's place of residence are authorized for any disputes that may arise from this contract.

7. Entry into force

By booking the service, the Buyer is deemed to have accepted all the provisions of this agreement.

1. General Information

Our company prioritizes customer satisfaction. Each transfer reservation is made based on a specific date and time.

2. Cancellation and Refund Conditions

• If the transfer service is cancelled at least 24 hours before the scheduled time, the full fee will be refunded.
• No refunds will be made for cancellations made less than 24 hours.
• If the service is not provided by our company, a full refund will be made.

3. Return Process

Refunds will be processed according to the relevant payment method within 5 business days from the date of receipt of the cancellation request.

4. Communication

For your refund requests, you can contact us at +90 545 950 57 55 or via e-mail at info@antalyaviptransfervera.com.